Terms of Sale for Alceos

Thank you for subscribing to Alceos. We are committed to ensuring your satisfaction with our AI-powered edtech software services ("Service"). Please read our Terms of Sale carefully to understand our practices regarding subscription charges.

1. Subscription Billing

Subscriptions to Alceos are recurring, and you will be automatically billed according to the subscription plan you have selected until you choose to cancel your subscription.

2. Cancellation Policy

You may cancel your subscription at any time. To cancel, please log into your Alceos account and navigate to the settings page where you can select the option to cancel your subscription. Upon cancellation, you will retain access to the Service until the end of your current billing cycle, and you will not be billed for subsequent cycles.

3. Refund Availability

Generally, payments for subscriptions are non-refundable. Subscription fees are incurred at the start of each billing cycle, and we use those resources to maintain the Service and to continuously improve its features and stability.

4. Exceptional Circumstances

We understand that exceptional circumstances may occur. If you believe that you are entitled to a refund due to an issue directly caused by our Service, such as a bug or an error that significantly impairs the functionality, we are open to discussing such instances.

5. Requesting a Review

To request a refund review, please contact our support team at contact (at) alceos.com. We may ask for a detailed explanation and demonstrable evidence of the issue. Our team will assess the situation and respond with an appropriate resolution.

We greatly appreciate your support and understanding, and we are here to ensure that your experience with Alceos is both productive and positive.